The Customer Services department at Andermatt Swiss Alps provides a variety of services and offers to owners in Andermatt Reuss.
Tickets for the cableways
Ski tickets and passes for cross-country ski trails
Stagecoach ride over the Gotthard Pass
Assistance in organising sporting activities:
Cross-country skiing passes
Personal trainer: We’ll put together a personalised activities programme for you upon request
Delivery service and take-away - Enjoying fine food at home
Put your feet up after an eventful day in nature and let others cook for you. Biselli now offers delivery service (in Andermatt Reuss) and take-away. Enjoy a cosy evening at home.
- Bed linens and towels
- Extension cords and HDMI cables
- Board games
- Kitchen equipment
- Tools or toolboxes
- Baby accessories
- Other items
Winter ski bus in Andermatt
- Key deposit
With the key handling service, you can deposit the key with the Customer Services department. That way, if the key is needed for repairs or other urgent matters, it can be handed over at any time.
- Pack-up service
With the pack-up service, we’ll furnish your apartment with your personal items before your visit to Andermatt and put them away after you leave.
- Renovation work
We’ll coordinate renovations for you, obtain bids and permits, and give tradesmen access to your apartment with your approval.
- Key order
Additional key cards can be made upon request.
- Mail forwarding
- Further offer
Services for apartments that are not in the rental pool
Apartment Supervision Service Basic: We’ll check your apartment twice a month, air it out, run the water, flush the toilet, water the plants, and empty the mailbox.
Apartment Supervision Service Basic+: Same checks as with Supervision Service Basic. In addition, we’ll perform a check before you arrive: We’ll adjust the heat and verify whether the apartment needs to be cleaned.
Apartment Supervision Service Premium: Apartment Supervision Service Basic+, including small maintenance work up to 30 minutes per event.
Apartment maintenance: We’ll take care of small repairs for you, such as replacing a light bulb or tightening fixtures.
Cleaning service: We’ll arrange to have your apartment cleaned so that you can concentrate on relaxing during your stay.
Sale of souvenirs
Sale of decorative items
Sale of postcards
Sale of firewood
Open bookcase in the “Gondeli” (free): An open bookcase shaped like a gondola is available to you in the glass dome in the piazza. Anyone who wants can bring or take a book at any time. After reading the book, you can either bring it back or keep it and put a different book in the bookcase.
Shopping service: We’ll handle your shopping – except for medications – and deliver them directly to your door.
Office services: Copying, printing, laminating
Christmas tree sale: Each December, there is a Christmas tree sale in Piazza Gottardo. Please order your tree from the Customer Services department by the end of November. The Christmas tree can be delivered to your apartment upon request.
Christmas tree decoration: We’ll set up the Christmas tree in your apartment, decorate it, and then remove it after Christmas season.
Building maintenance and operations
In addition, the Customer Services team is the main point of contact for owners in the event of concerns relating to building maintenance, operations, and parking, as well as for questions about Andermatt Reuss.