Customer Services

Your con­tact per­son as own­er

The Customer Services department at Andermatt Swiss Alps provides a variety of services and offers to owners in Andermatt Reuss.

Residential services

  • Safe key deposit service

    With the key handling service, you can deposit the key with the Customer Services department. That way, if the key is needed for repairs or other urgent matters, it can be handed over at any time.

  • Pack-up service

    With the pack-up service, we’ll furnish your apartment with your personal items before your visit to Andermatt and put them away after you leave.

  • Renovation work

    We’ll coordinate renovations for you, obtain bids and permits, and give tradesmen access to your apartment with your approval.

  • Key order

    Additional key cards can be made upon request.

  • Mail forwarding

    Mail forwarding

  • Further offer
Interior of the Customer Services office with a view of snowy Andermatt Reuss

Ser­vices for apart­ments that are not in the rental pool 

  • Apartment Supervision Service Basic: We’ll check your apartment twice a month, air it out, run the water, flush the toilet, water the plants, and empty the mailbox.

  • Apartment Supervision Service Basic+: Same checks as with Supervision Service Basic. In addition, we’ll perform a check before you arrive: We’ll adjust the heat and verify whether the apartment needs to be cleaned. Cleaning costs are not included in the price of the service.

  • Apartment Supervision Service Premium: In the case of Apartment Supervision Service Premium, additionally required maintenance work is covered up to 30 minutes per order.

  • Apartment maintenance: We’ll take care of small repairs for you, such as replacing a light bulb or tightening fixtures.

  • Cleaning service: We’ll arrange to have your apartment cleaned so that you can concentrate on relaxing during your stay.

Build­ing main­te­nance and op­er­a­tions

In addition, the Customer Services team is the main point of contact for owners in the event of concerns relating to building maintenance, operations, and parking, as well as for questions about Andermatt Reuss.

Oth­er of­fers

Are you looking for ideas for your next excursion, or is something missing in your apartment? Stop by the Customer Services office in Piazza Gottardo. The team is at your disposal for information, rental items, and souvenirs.


Customer Services
Gütschgasse 6
6490 Andermatt

+41 41 888 15 88

The Customer Services office is accessible for people with limited mobility.

Current offers

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